Why businesses choose d-ialog
Faster, smarter support
Instant, relevant responses in your brand's voice — no dead time.
Scalability without losing control
Handle multiple channels and users simultaneously without increasing operational costs.
Real-time supervision & editing
Monitor, tweak and optimize AI conversations from a single interface.
Continuous learning
d-ialog evolves with every interaction — improving quality and accuracy over time.
Benefits
Save operational time
Fewer hours spent reviewing, more time focused on what really matters.
Boost conversion and loyalty
Customers get instant, clear answers that build trust.
Scale without hiring
Grow your business without sacrificing efficiency.
Actionable data
Real-time metrics to drive smarter decisions.
What problem does d-ialog solve?
Fragmented service
Conversations scattered across channels become one managed, measurable flow.
Overloaded teams
AI absorbs the repetitive volume; humans handle what deserves a human.
Generic bots
Real AI that understands your business data instead of canned replies.
How it works
WhatsApp / Mercado Libre / Web / Email
↓
d-ialog conversational layer
├── AI agents (Amazon Bedrock) + your business data
├── Guardrails & brand tone
└── Real-time human supervision console
↓
Analytics: resolution, escalation, sentiment, volumeChannels and use cases
Mercado Libre and other marketplaces
Questions, catalog, orders and commercial policies.
Learn more →Internal copilots
Knowledge, procedures and actions for enterprise teams. Explore the Intervan implementation.
Learn more →Customer service through Meta's official APIs and escalation with context.
Learn more →d-ialog for inquiries on Mercado Libre
d-ialog, Develo's artificial intelligence platform, helps businesses and sellers automate answers to buyer questions on Mercado Libre. It uses catalog information and each seller's commercial rules to handle questions about product features and compatibility, with human supervision and escalation to the team when needed.
Explore how Develo implemented d-ialog to automate inquiries on Mercado Libre in the Tecnoland and Distriland case. The scope of each implementation depends on the seller's listings, information sources and systems.
Frequently asked questions
What is d-ialog?
d-ialog by Develo is a conversational AI platform that manages customer communication across WhatsApp, marketplaces and digital channels. AI agents answer using your business data, humans supervise in real time and every conversation is tracked.
Which channels does d-ialog support?
WhatsApp and marketplaces (including Mercado Libre), plus web and email channels. One AI layer, one supervision console, all channels.
Can d-ialog automate inquiries on Mercado Libre?
Yes. d-ialog helps sellers and businesses automate answers to buyer questions using their product information and commercial policies. AI-powered customer service retains human supervision: inquiries that require intervention are escalated to the team. Scope is defined according to each operation's catalog, available sources and integrations.
How do we evaluate an implementation for a seller?
We review examples of buyer questions, listings, information sources and the current customer service process. We identify which inquiries can be automated and which should be escalated to the team. Before implementation, we agree on scope and how to evaluate answer quality and response time. The Tecnoland and Distriland case provides a reference; its results do not guarantee outcomes for another operation.
Can our team control what the AI says and does?
Yes. d-ialog provides real-time supervision: operators monitor AI conversations, edit responses before or after sending, define guardrails, and take over any conversation at any moment.
Is our data private?
Conversations and business data are processed under your tenancy in the cloud, with scoped integrations and audit logs. d-ialog learns from your interactions to improve, without exposing your data to third parties.
Explore the solutions d-ialog powers
See d-ialog in action
Book a meeting and we'll run a live demo with questions from your own business.
Book a Meeting