of replies automated.
Tecnoland automatesits customer servicewith d-ialog by Develo
With d-ialog, Tecnoland automates replies on Mercado Libre, cuts repetitive work and scales operations without losing control.
of frequently asked questions automated.
of automation on technical and support questions.
reduction in response time.
ChannelMercado Libre
Platformd-ialog by Develo
OperationAI + human supervision
More useful replies and less waiting
More complete and useful replies
The platform combines Tecnoland's knowledge base and artificial intelligence to offer more complete and useful replies, adapted to each question.
Less waiting and more capacity
With d-ialog by Develo, Tecnoland can serve a growing customer base with its current team.
The team stays in control: it can supervise, review replies and step in when needed.
Knowledge connected to service
The customer asks
A question arrives through Mercado Libre.
d-ialog checks knowledge
The AI combines the question with Tecnoland's information.
Automation with supervision
The team reviews or steps in when needed.
Beyond automating questions, the platform can integrate other business tools and systems to enrich replies with relevant information and offer more personalized service. These capabilities help improve the customer experience, make better use of the team's time and support business growth with a more efficient operation.