Automate Answers to Inquiries on Mercado Libre with AI

What the AI automates

• Product questions: specs, compatibility, warranty, contents of the package
• Shipping questions: times, costs, carrier, pickup points
• Order status and tracking, straight from your operations data
• Returns and refund policy, answered consistently and compliantly
• Pre-sale recommendations and cross-selling from your catalog
• After-sale follow-ups that reduce disputes and improve your rating

How it works

Mercado Libre (buyer messages)
    ↓
Develo AI Layer
    ├── Catalog sync (products, stock, prices)
    ├── Orders & logistics data
    └── Policies & brand tone
    ↓
AI Agent (Amazon Bedrock) answers in natural language
    ↓
Escalation to human sellers (with full context)

Business impact

• Faster response times — a key factor in marketplace ranking and buyer trust
• More questions answered with zero manual effort
• Fewer disputes and better seller reputation
• Consistent information, even when your catalog changes daily
• Your team focuses on exceptions and high-value customers

Related